I am currently working for CHANEL as an Account Manager in W1, London. Managing a team of 8 and a £2 million business. I am responsible for creating quarterly business plans to ensure business profits and targets are met, alongside scheduling my team of 8 employee’s and their hours to secure an efficient and successful working environment. My pa... Read More

I am currently working for CHANEL as an Account Manager in W1, London. Managing a team of 8 and a £2 million business. I am responsible for creating quarterly business plans to ensure business profits and targets are met, alongside scheduling my team of 8 employee’s and their hours to secure an efficient and successful working environment. My passion lies with management and utilising my extensive organisational skill. I am a proactive professional with a proven awareness of stock control, customer loyalty and leadership. My speciality lies with managing training schedules, monitoring my teams KPI’s and CRM. I gain great satisfaction aiding my team to achieve their monthly targets. I have the ability to use my initiative, keeping myself motivated and organised at all times. I am a flexible and innovative individual looking for a change in career, with a passion for creativity and an incredibly strong work ethic. SKILLS • Excellent verbal and written communication skills • Extensive knowledge of customer service standards and practises • Exceptional interpersonal and leadership skills • Understanding of what makes effective customer service delivery • Excellent monitoring of customer service staff to ensure compliance with standards • Able to effectively problem solve, answer questions and resolve issues • Strong development of training programmes for customer service professionals • Computer literate – proficient with Microsoft Word, Excel and PowerPoint. • GDPR certified awareness. Read Less